A day in the life of an iFixed mobile phone technician is never the same as each broken device presents its own set of problems. There are however a number of questions that a mobile phone & tablet repair technician gets asked on a regular basis. We thought it would be useful to share the answers to these questions.

So let’s hear it then, the Top 10 Questions that an iFixed Mobile Phone Tech gets asked…..

Question 1

Can you just replace the glass only on my device screen rather than having to fit a new LCD as well?

10 questions

An iPhone Screen Replacement comes as a fully bonded unit including the LCD & Glass

Answer

Most phone & tablet screen replacements come as fully bonded units which mean that the glass and LCD are fused together in the frame, so the glass & LCD will be replaced in full. Glass only replacements can only be done in clean, workshop, dust free environments with specialist tools and equipment and on selected makes and models. There are occasions when a glass only repair can be done on some Samsung and iPad screens. We will only complete a glass only repair if we recommend that they are a stable and high quality repair.

Question 2

Is there anything I should do before sending in my device?

We highly recommend you back up your device and reset it back to the original factory settings to ensure your data is safe and protected. This also ensure we can fully test the device after repair without compromising your privacy. Also please remove any pins and passwords if at all possible.

Question 3

My device has been immersed in water.  Should I put it in a bag of rice?

10 questions

Answer

No, a bag of rice will not remove the liquid from inside your device.  It’s an urban myth. Rice has actually got the potential to clog your charging port and the starch in the rice could in fact accelerate the corrosion process and cause motherboard damage.  The only solution is to send it into iFixed for a full chemical clean. For further information read our recommendations about what to do after your device has been exposed to liquid. Water Damaged Device – What do i do next?

Question 4

How long do iPad repairs take?

10 questions

Answer

Here at iFixed we aim to turn around iPads in 2 hours. iPads need to be heated up to high temperatures to remove the glue from the screen competently and then after the repair need to be cooled down and wrapped in a cling film/tape/clamps to ensure that the screen bonds with the frame effectively for at least an hour afterwards.  If this is not done there is every chance that the screen will start to lift off the frame.

Question 5

Can you replace my screen if the device or housing on the back is bent?

10 questions

Answer

After a device has been dropped or suffered impact there is a good chance that the frame has been bent or misshapen. A repair technician will be able to to their very best with straightening tools onsite to straighten out the frame but in many cases the frame or rear housing will need to be replaced so that the device is straight enough for a screen to be mounted without it lifting off again in the future.  If the screen is not set to a straight rear surface when the device is used there is a good chance that the screen will move, lift or dislodge.

Question 6

Will i void my warranty if I have scratched, dropped or cracked my device?

10 questions

Answer

All repair companies warranties state that accidental damage voids the warranty and you will require a new repair.  If a screen is cracked, has signs of scratches, dents and wear and tear caused by the user this would not be covered under a typical warranty as this would be termed user fault. There are occasions however that technician error when fitting the part can cause small cracks to appear on the device for instance if key screws have been overtightened.  If this is the case then the device would be covered under an iFixed warranty.  A trained iFixed technician would be able to run thorough checks to identify where any responsibility lies and provide a clear recommendation quickly.

Question 7

What areas do you cover?

Answer

We repair mobile devices and sell refurbished phones, cases and accessories to customers from all over the UK. We’re based in Hertfordshire and offer a fast track postal service.

Question 8

Will my Touch ID (fingerprint recognition) still work on my iPhone after a screen replacement?

10 questions

Answer

Some iPhone models have fingerprint recognition set in the home button including iPhone 5S, 6, 6 Plus, 6S, 6S Plus, 7 & 7 Plus. This enables you to use the security enclave in the home button to safely pay for items via Apple pay etc. Provided that there is no damage to the home button a screen replacement on these devices will not affect this feature.  An iFixed technician will always pre-test a phone to see if the home button is working before they start a screen replacement and then the tech will transplant the original home button as part of the repair to ensure the touch ID functionality is still operable.

Question 9

I am not sure what model of device i have  – how do I check for this?

10 questions

Answer

All devices will have a model number that will help you to identify which device you have, so that you can book in for your repair. The iFixed site provides many links to help you identify which model you have across all major brands. Some of the model numbers will be on the back of the phone, some are kept in the SIM tray and others are in the settings of the device.

Question 10

What is a mobile phone or tablet diagnostic?

Answer

A diagnostic is beneficial when you can’t specify what is wrong with the device.  For instance if the device won’t turn on, if it has intermittent issues or is just not performing as it has in the past it is useful to run a diagnostic to quickly and effectively pinpoint the issues, rather than manually changing parts on site. iFixed use computerised diagnostic software that test all areas of the device including battery life cycles, bluetooth, camera, microphone, screen, GPS, headset and much more. Combined with other visual checks this will enable the Diagnostic Techs to quickly identify the correct repair issues first time and backed with a full report.  The other bonus is that a diagnostic is free with iFixed and you will only be charged for the repair(s) needed.

So there you have it the Top 10 Questions that are asked by our customers.  We hope these have been helpful. If you have any more questions or a general query the iFixed site is packed with helpful hints, tops tips and information to help you make your repair decisions.