Frequently Asked Questions (FAQ)

IFIXED is the UK’s leading mobile phone and tablet repair specialists. Although we repair hundreds of devices every week from all across the UK, we still give each and every device our undivided attention and care. We know the importance of keeping you informed, so we will let you know when we receive your device, when it is being repaired and when it’s ready to be returned. For added reassurance, all our repairs carry a full no-quibble 3 month warranty. Check our Terms and Conditions for full details.

If you require your device to be repaired urgently and want a guaranteed turnaround time, just select our Repair Centre service (additional fee applies). With this service, your device is repaired while you wait (for Walk-in customers) or Same-Day (for mail-in/courier customers). For standard repairs, we recommend that you contact our customer service team directly, and they can advise you of the current turnaround time specific to your device and repair requirements. If your device has experienced liquid damage, this can sometimes create complications that extends the repair time.

We inspect each and every device thoroughly before repair to ensure there are no other issues relating to your device. 90% of all devices we receive have involved some form of accidental damage; either by being dropped or having some form of impact damage. Depending on the location of the damage this can affect underlying components and compromise their future reliability. If an actual fault is identified we will advise of the necessary action required. Alternatively, if a recommendation is made we explain the reasons for this and ask for your approval before proceeding. We make recommendations as a duty of care to ensure the continuing reliability of your device and to prevent the need for it to be returned again for repair. All customers can choose to decline any recommendations and continue with the original repair only. If you have any questions regarding additional repair recommendations, please contact customer services directly.

If you are unhappy with any aspect of the service, in the first instance please CONTACT US. We treat complaints very seriously and we will always try and resolve any issues swiftly and professionally. A senior customer service adviser will investigate your complaint and get back in contact as soon as possible. If your complaint cannot be resolved within 24-48 hours it will be automatically escalated.

Yes (we like to meet our customers!). You are welcome to use our While-U-Wait service, but this is by appointment only. Please call us to arrange a time slot. Typically most phone repairs will take around 30 mins and iPad repairs take 2-3 hours. Our offices and national repair centre is based in HATFIELD, Hertfordshire.

All our repairs are returned by Royal Mail tracked delivery. We have specially designed box packaging to ensure your device is well protected during transit. Standard return delivery charges apply to mainland UK, Northern Ireland and the Channel Islands. Other overseas destinations are not covered by our standard return delivery and will incur additional charges.

Simply select the courier collection option at the checkout page. We will then contact you to organise a convenient day for collection. Collection will be at any time between 9am and 6:00pm Monday to Friday but you will be notified of a 1 hour time slot on the morning of delivery. Please note, packaging is not provided. It is essential that your device is adequately protected during transit as we are not liable for any damage or loss caused by inadequate protection. We strongly recommend that you send your device in it’s original box or padded box.

We recommend that you back up your device and reset it to the original factory settings. This way your privacy is protected and we are able to fully test the device after repair.

Firstly, order your repair online. Once your have proceeded through the checkout and made payment you will be automatically sent an order confirmation by email. This will contain your unique 5 digit Order number. Please print this out and include with your device in a box or padded envelope making sure it is properly protected. We recommend that you use Royal Mail’s Next Day Special Delivery service which is insured up to £500 and is fully trackable. Then send it to:

20 Burrowfield,
Welwyn Garden City,

Once we receive the device we will attempt the repair. If the problem is more serious than expected we may need to contact you to advise you of a new price, and get your authority to continue. Once we have completed the repair we will return your device using Royal Mail Next Day Special Delivery.

Repairs not conducted by the manufacturer will usually void your warranty. Accidental damage to your device is not covered under most manufacturer warranties.

We use only high quality third party manufacturer parts for our repairs. If you wish to use only genuine original parts, we suggest you contact the manufacturer of your device. All our parts are carefully selected to offer an equivalent standard of finish, fit and long term reliability. For added reassurance, we offer a 3 month warranty. Most leading manufacturers only give a 90 day warranty for their repairs.

All our repairs carry a 3 month warranty except the following:
– liquid damage repair which has a 30 day warranty
Please check our Terms and Conditions for further details.

We accept all major UK credit or debit cards

For the majority of repairs, your data will remain unaffected, however there are some instances such as liquid damage that could result in data loss. We strongly advise all customers to back up their data before sending in their devices.

YES, at iFixed can offer replacement handsets for sale.

Payment for repair is made upfront. If there are additional repair requirements, payment will need to be made before any repair work can be completed.

If we haven’t already started your repair, we are happy to return your device to you with a refund of your repair cost. However, we do ask that return postage and packing of £9.99 is covered. Once the repair is underway or has been completed you can still cancel the repair provided it is within the 14 day cancellation period. We will however charge for any work already completed. Please see our terms and conditions for more details.

Sometimes it isn’t obvious what is wrong with your device. If this is the case, we offer a diagnosis service. Simply select the ‘Not Sure?’ button on the repair page. Once we receive your device, our technicians will inspect it and contact you with the repair work required. If you choose not to go ahead with the repair, we will return your device free of charge. See our Terms and Conditions for further details.

For your own protection, we strongly advise all customers to back up their data and factory reset their device before sending it to us. IFIXED adhere to strict privacy guidelines and we do not pass any personal information to third parties.

20 Burrowfield,
Welwyn Garden City,
United Kingdom
Support : 017-077-07273
108, Southdown Road
United Kingdom
Support : 017-077-07273
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